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BROCADE 24X7 Ph 3Yr BR-VDX6740-VCS

Product Type: Wireless Starter Kits
Vendor: BROCADE

Description:

Enabling Non-Stop Networking with Flexible Support Options

Brocade understands that every network is unique and requires a different level of technical support to meet the customer's business requirements. Brocade Direct Support provides a single support contact for SAN and IP networking products purchased through Brocade, Brocade OEM Partners, or Brocade Solution Providers. Organizations facing the challenges of maintaining large or complex networking environments gain immediate access to Brocade expertise and resources to accelerate problem resolution, increase uptime, and improve overall efficiency

Specifications are provided by the manufacturer. Refer to the manufacturer for additional explanations.

Basic
Brand Name: Brocade
Product Type: Service
Provided Support: Email Support
Knowledge Base Access
New Releases Update
Phone Support
Software Update
Web Support
Service Availability Days: 7
Service Availability Hours: 24
Service Duration: 3 Year
Service Type: Technical
General Information
Brand Name: Brocade
Manufacturer Part Number: 6740V-SVL-SW-3
Manufacturer Website Address: http://www.brocade.com
Manufacturer: Brocade Communications Systems, Inc
Product Type: Service
Service Name: Essential Direct Support
Licence Information
Product Supported: VCS for Brocade VDX 6740 24 or 48 or 64 ports Data Center Switch
Service Information
Product Supported: VCS for Brocade VDX 6740 24 or 48 or 64 ports Data Center Switch
Provided Support: Email Support
Knowledge Base Access
New Releases Update
Phone Support
Software Update
Web Support
Service Availability: 24 x 7 Email Support
24 x 7 Knowledge Base Access
24 x 7 Phone Support
24 x 7 Software Update
24 x 7 Web Support
Service Description: 24x7
Service Details:
  • MyBrocade: Online Self Services, KB, and Case Management: Unlimited
  • Software Updates and Downloads: Unlimited
  • Customers with a valid Brocade Technical Support contract have 24×7 access to several online tools through MyBrocade®:
    • My Cases: Provides access to a case management tool, allowing customers to open, update, and track cases in real time.
    • Downloads: Allows customers to obtain OS firmware and code updates as well as drivers, MIBs, utilities, and documentation.
    • Knowledge base: Enables customers to research and solve technical questions through a robust database of articles.
Service Duration: 3 Year
Service Main Type: Technical
Service Sub Type: Electronic

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